Terms and Conditions

Updated on November 7th 2021:

If you have any questions or concerns, please email support@ninjafoodtours.com. We will respond to your email within a day.

Refund Policy:
Your Food Tour tickets are NON-REFUNDABLE.

Reschedule Policy:
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us 72+ hours before your scheduled tour if you need to reschedule your tickets.
Email us at support@ninjafoodtours.com. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.

Inclement Weather Policy:
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the event due to inclement/unsafe weather based on recommendations from the local authorities, ticket-holders can reschedule to another day (subject to availability), receive a gift certificate (that never expires), or can receive a full refund. Please contact us as soon as possible at support@ninjafoodtours.com if you anticipate inclement weather.

Ticketing Process: You will receive a confirmation email with meeting location details upon completion of your purchase. You do NOT need to print your tickets. No physical tickets will be mailed to you or have to be picked up before the activity.

Tour Tickets: All sales are final and non-refundable. Tours occur rain or shine. If tour participants are late for more than 10 minutes or more or no-show, they will not be able to join the tour. No rescheduling will be available and no refunds will be issued. In the rare situation where Ninja Food Tours is forced to cancel the event, ticket-holders will be allowed to reschedule to another time (subject to availability).

Tickets only valid for selected event: When purchasing tickets, review all booking details carefully as tickets cannot be exchanged for another event, date and/or time. All participants must purchase a full-priced ticket in advance, even if they do not wish to participate in food tastings.

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Still not sure and have questions? See our FAQ or contact us!