If you have any questions or concerns, please email support@ninjafoodtours.com. We will respond to your email within a day.

Refund Policy:
Your Food Tour tickets are NON-REFUNDABLE.

Reschedule Policy:
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us 72+ hours before your scheduled tour if you need to reschedule your tickets.
Email us at support@ninjafoodtours.com. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.

Inclement Weather Policy:
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the event due to inclement/unsafe weather based on recommendations from the local authorities, ticket-holders can reschedule to another day (subject to availability), receive a gift certificate (that never expires), or can receive a full refund. Please contact us as soon as possible at support@ninjafoodtours.com if you anticipate inclement weather.