COVID-19 UPDATE:
If you purchased tickets and at some point decide that you are not ready to visit Japan and tour with us, we will happily give you a full refund. If you decide to cancel your trip to Japan please inform us as soon as possible.

If you have any questions or concerns, please email support@ninjafoodtours.com. We will respond to your email within a day.

Refund Policy:
Under normal circumstances your Food Tour tickets are NON-REFUNDABLE.
If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at support@ninjafoodtours.com We can make exceptions and convert your tickets into a gift certificate or give you a full refund if you will not be returning to Japan in the near future.

Reschedule Policy:
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us 72+ hours before your scheduled tour if you need to reschedule your tickets.
If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at support@ninjafoodtours.com. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.

Inclement Weather Policy:
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the event due to inclement/unsafe weather based on recommendations from the local authorities, ticket-holders can reschedule to another day (subject to availability), receive a gift certificate (that never expires), or can receive a full refund. Please contact us as soon as possible at support@ninjafoodtours.com if you anticipate inclement weather.